Order Status

Use our Order Status Form to track your orders by entering your order number and email. Your order number is located in the order confirmation email you should have receive from TaylorMade-adidas Golf after placing your order.
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Product Availabilty

Product availability for our online store changes regularly. If a product you want is not currently in stock, we encourage you to check back on a regular basis. In the event that a product goes on backorder after you placed your order, we will make every effort to update you. If you have questions about your order status, please use our Order Status Form.

For additional help, please contact Customer Service at 1(877) 860-TMAG (8624).
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Payment Options

We currently accept all major credit cards. If you experience any difficulties paying during checkout, please contact Customer Service at 1(877) 860-TMAG (8624).

Note: Our policy is to not charge a customer's credit card until your order has shipped.
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International Orders

We do not ship or bill orders to international addresses outside the United States at this time.
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Custom Club Orders

Custom Club Orders are not available online at this time. To find a retail location in your area that offers custom fitting and custom club orders, please visit our Retail Locator or please contact Customer Service at 1(877) 860-TMAG (8624).
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Corporate and Group Sales

Visit our Corporate Sales site at http://customlogo.tmag.com

TaylorMade-adidas Golf Corporate Sales
5545 Fermi Court
Carlsbad, CA 92008-7324

US Toll Free: 800.864.7231
E-mail: corporate@tmag.com

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Sales Tax

Sales tax is calculated based on the tax laws in the state of the shipping address you provide during checkout. TaylorMade-adidas Golf is required to collect tax from online orders in most states. The tax amount shown during checkout is an estimate. The actual tax will be calculated when your order ships and will be included in your shipping confirmation email. Note that certain states charge different tax amounts depending on the types of items purchased. All taxes collected will be refunded to you if an item is returned, excluding taxes related to shipping and handling charges. If you have questions, please contact Customer Service at 1(877) 860-TMAG (8624).
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Shipping & Delivery

Orders are shipped every business day (Monday-Friday excluding holidays). All in stock orders are shipped within 3-10 business days following credit card authorization and verification. Orders typically arrive 4-7 business days (Monday-Friday excluding holidays) after being shipped.

See also:   Shipping Options  |  Shipping Rates

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Track Your Order

To track your order, locate the tracking number on your 'shipping confirmation email' and follow the instructions provided by the shipping carrier. If you need assistance, please contact Customer Service at 1(877) 860-TMAG (8624).
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Shipping Options

Orders are shipped every business day (Monday-Friday excluding holidays). All in stock orders are shipped within 3-5 business days following credit card authorization and verification. Orders typically arrive 4-7 business days (Monday-Friday excluding holidays) after being shipped.

If a package has not been delivered within 30 days or more, please Contact Us and send us written notice of non-receipt. Once received, a claim will be filed with the U.S. Postal Service. If the USPS can not provide a signature confirmation of delivery, the recipient will then have the option of a full credit for the purchase amount or a reshipment of the order.

Note: At this time we do not ship to addresses outside the United States, APO/FPO addresses, or P.O. Boxes.
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Shipping Rates

We offer flat-rate shipping on ground and expedited orders for your entire purchase.

Ground Shipping (3-7 days transit time): $5.99
Expedited Shipping (1-3 days transit time): $17.00

Expedited Shipping on order from two or more stores (1-3 days transit time): $34.00

Orders over 50 pounds:
Ground Shipping (3-7 days transit time): $5.99
Expedited Shipping (1-3 days transit time): $76.99

Note: If you placed an order from two or more stores, items may arrive at slightly different times.
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Customer Account

At this time, our online store does not allow you to save shipping addresses or manage your emails subscriptions online. If you have questions about an existing order, or previous order, please contact Customer Service at 1(877) 860-TMAG (8624).
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Cancel Order

Once your online order has been submitted, our order fulfillment process begins and no changes can be made to your order. To cancel an order, you will need to process a return and request a refund. See our Return Policy.
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Update Order

Once your online order has been submitted, our order fulfillment process begins and no changes can be made to your order. You may return your items for exchange or refund, subject to our Warranty Policy. If you receive a damaged or defective item from us, we will replace the product at no additional cost to you.
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Return Policy

If you need to return an item, please contact Customer Service at 1(877) 860-TMAG (8624). All returned items MUST have the RA number written BOLDLY on the box of the returned item. Return shipping charges are the customer's responsibility.

Items must be in NEW and UNUSED condition. All returns will be inspected prior to credit being issued. Items returned must be accompanied by the original packaging and materials. Credit will be issued for the purchase price of the item(s) returned. Shipping costs are nonrefundable. We recommend that you insure the item when shipping.

Please allow a minimum of 14 days for us to receive and process your return. You can expect a refund within 30 days of when we receive your return. We'll notify you via email once we've received and processed the returned product(s). We'll credit or refund the value of the merchandise total. We're sorry, but we don't credit shipping costs for returned orders. Refunds will be given in the same form of payment as the original purchase.
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Exchanges

We're sorry but we do not have an exchange policy at this time. We ask that you purchase the new item and return the unwanted item. You may return a product within 30 days of receiving your item. Please see our Return Policy.
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Warranties

TaylorMade-adidas Golf stands behind every item we sell. If a problem occurs with your product and the item has been used under normal wear & usage, return your order for a replacement or refund. We'll replace your product or substitute a replacement of comparable value if the returned product is no longer available. Please contact Customer Service at 1(877) 860-TMAG (8624).

A warranty claim must be made within 30 days of your receipt of the product. Please allow 4 to 6 weeks for repair from the time your item is received by us. All refunds will be credited to the credit card used to make the original purchase.
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